LITE Games

Technical Issues 9

• Where can I download your mobile games?
• Where can I download games that I have purchased when they are no longer available in the app store?
• How do I uninstall an app?
• Do I lose my achievements when I delete a game?
• I have lost all my achievements. Can I get them back?

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Player Profile & Online Multiplayer Mode 10

• Is there a multiplayer mode in LITE Games apps?
• I have reinstalled the app. How can I log in to my old player account?
• Why should I link my player account to Facebook?
• Can I use my player account on more than one device?
• I have lost the login information for my player account. How can I recover my username or password?

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Subscriptions & Purchases 5

• Can I transfer the ad-free subscription from my old device to the new one?
• How can I cancel an ad-free subscription?
• I am experiencing issues with a payment or an app I purchased. What can I do?
• Why do I see ads even though I have a subscription?
• Why are there ads in the Premium Version (Gold Version)?

Errors & Problems 9

• I want to report a problem. What (technical) information is important for finding a solution?
• A game no longer works properly after an update. What can I do?
• A game keeps freezing or crashing. What can I do?
• I found a bug in an app or have a suggestion for improvement. Where can I report it?
• The online mode does not work. What is the reason and what can I do?

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