Errors & Problems

Help for error reporting and troubleshooting

I want to report a problem. What (technical) information is important for finding a solution?
INFO If you have any questions or problems, please send us a message via email to [email protected] or directly here via the contact form.   In order ...
Mon, 10 May, 2021 at 2:19 PM
A game no longer works properly after an update. What can I do?
An app may stop working after an update for various reasons. Before contacting support, please try the following options to fix the problem:   - Close the...
Mon, 10 May, 2021 at 2:23 PM
A game keeps freezing or crashing. What can I do?
There are various reasons why an app crashes or exhibits other unwanted behavior. Before contacting support, please try the following options to fix the pro...
Mon, 10 May, 2021 at 2:23 PM
I found a bug in an app or have a suggestion for improvement. Where can I report it?
We always appreciate help in improving our apps. If you have questions, found a bug, or just want to send us feedback, there are various ways to contact us....
Mon, 10 May, 2021 at 2:22 PM
The online mode does not work. What is the reason and what can I do?
There are various reasons why the online mode does not work.   1. Your device is not connected to the internet. Make sure your device is connected to a mo...
Mon, 10 May, 2021 at 2:18 PM
My player profile, leaderboard and online mode show an error message. What is the reason?
Most of our apps with online multiplayer mode include the player profile and leaderboard among the elements connected to the online functions. Therefore, th...
Mon, 10 May, 2021 at 2:14 PM
I cannot close the ads. What is the reason and what can I do?
IMPORTANT The advertisements in our apps are delivered by third-party advertisers through a partner network. If issues with ads arise, the resolution proc...
Mon, 10 May, 2021 at 2:20 PM
An app or an update cannot be downloaded. What is the reason?
There are various reasons why an app cannot be downloaded or updated.   1. The data storage of your device is full. Check the settings of your device to s...
Mon, 10 May, 2021 at 2:20 PM
I have discovered an error on the website or cannot find information. What can I do?
If you have any questions or found errors related to the website, please send us a message via email to [email protected] or directly here via the contact ...
Mon, 10 May, 2021 at 2:14 PM